Frequently Asked Questions
Frequently asked questions
How will I know if an item I ordered has been delayed?
If for some reason an item you've ordered is taking longer than expected to arrive, we'll let you know by email and give you a new estimated arrival date. You can also Check Your Order Status any time to see the estimated arrival date and any available options.
Will Sacred Tree Farms charge my credit card for the item while it's delayed?
We won’t charge your credit card until the item is shipped.
What do I do if I want to cancel an order?
You can view your order status here, and call us during store hours at (407) 720 - 5584.
How do I view previous orders and past purchases?
You can go to the My Orders page in your profile.
Bookings and More
You can cancel orders, view orders, and more at the My Bookings page.
Payment and Pricing
What credit and debit cards does Sacred Tree Farms accept?
We use Square for all our secure, encrypted purchases.
Does sales tax apply to my SacredTreeFarm.com purchases?
Sacred Tree Farms is required by law to charge applicable sales taxes for online orders. Where sales tax applies, the order total during your checkout reflects estimated sales tax. The final sales tax charged on your order will be displayed in your order confirmation sent via e-mail. Shipping charges may also be subject to tax in certain states.
How is tax calculated?
Sacred Tree Farms calculates the tax using the Wix Service Avalara based on your shipment location.
Are any products tax-exempt?
Yes, certain products in the supplements are tax exempt. If you have any more questions, contact us at info@sacredtreefarms or (407) 720 - 5584
When a promotion ends at a specific time, the applicable time zone is EST time.
Returns and Refunds
Getting Receipts and Invoices
What is your Return Policy?
You can view our Shipping and Return Policy here.
How do I change my perferred email address?
You can change your preferred email address by doing the following:
How do I add a phone number to my profile?
Adding and Removing Payment meathods
You can add or remove credit and debit cards from your profile in the My Wallet tab.
Changing delivery address
You can change your deliver and payment address in the My Addresses page.
We're Here For You
We offer convenient curbside pickup!
All orders over $49 are eligible for FREE shipping which will automatically be applied at store checkout. ($49 is calculated based on item costs alone, shipping costs and taxes do not affect free shipping eligiblitiy.)
Free Online Consultation
We offer a free consultation on our products. We want to create a convenient customer service experience based on your scheulde. You can schedule your free consultation here.
Got a question about our products or Sacred Tree Farms? If you have any more questions feel free to email us at firstname.lastname@example.org